Shipping policy
Processing time
Orders ship from New York and are typically processed within 7 business days. Business days are Monday through Friday, excluding US holidays. During new episode releases and other busy stretches, processing may take a little longer. If it does, we'll let you know.
Shipping confirmation and tracking
Once your order is on its way, you'll receive a shipping confirmation email with tracking information. If you haven't seen it within 8 business days of ordering, check your spam folder, then email us at merch@freedomneedsasoundtrack.com and we'll track it down.
Delivery times
Delivery times vary based on destination and shipping carrier, and are estimates rather than guarantees. After processing, typical transit time is:
- United States: 3–7 business days
Shipping rates are calculated at checkout based on your destination and order size.
Shipping addresses
Please double-check your address at checkout. We can't reroute an order once it's been processed. If a package comes back to us because of an incomplete or incorrect address, we'll get in touch to arrange reshipment at cost.
Lost, delayed, or damaged in transit
Once a package is with the carrier, delivery is in their hands — but you're still in ours. If tracking hasn't updated in 7 business days, or your order shows up damaged, email merch@freedomneedsasoundtrack.com and we'll help file a carrier claim and make it right.
Changes and cancellations
Need to change or cancel an order? Email merch@freedomneedsasoundtrack.com as soon as you can. We can usually help as long as the order hasn't shipped.